Return & Exchange Policy

Your satisfaction is our always pursue. cosplaypub.com offers exchange and return policy here for all items. Check below for more details. Any further questions with your order, please feel free to email cs@cosplaypub.com.

Return

If you are not happy with the item, you can apply for a refund within 48 hours after receiving your package. And we will reply and solve it within 24 hours on working days.

1. Refund only applied to the orders of the original conditions ( wigs are unwashed, uncut, unworn, undamaged etc. ).
2.15% re-stocking fee will be charged for all returns. Besides, if custom wigs, 20$ of your total payment as a custom fee will not be refunded.
3. Please contact cs@cosplaypub.com, and you will get the return address. And we will refund within a week after we receive your returning packages.

Exchange

Cosplaypub.com offers a one-time free exchange. Please contact us within 48 hours after receiving your package.

1. The exchange will apply to the orders of the original conditions ( unwashed, uncut, unworn, undamaged etc. ). Besides, if you want to exchange to a custom one, an extra 20$ will be charged, and if your original item is also a custom one, another 20$ will be charged as the custom fee of your second item. Please note that the custom fee is not refundable.
2. We will charge you extra or credit back the overcharge for any price differences of the exchange.
3. The exchange item will be shipped after we received the previous one.

Order Cancellation & Change

Order Cancellation

1. We accept order cancellation within 48 hours after you place your order for free. After 48 hours, a 15% re-stocking fee will be charged.
2. If your order has been shipped out, an extra shipping fee ($20) will be charged and we will refund you the remaining fee after calling back the package. If we're failing to call back the package, you're responsible for shipping back the package and are responsible for the shipping fee.

Order Change

1. We offer free change before shipping.
2. We will charge you extra or credit back the overcharge for any price differences of the change.